Frequently Asked Questions
Everything you need to know about Purple Rose Supply products, shipping, and service.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Are your products covered by a warranty?
Yes, we stand by the quality of our gear. Most of our hardware products come with a limited manufacturer warranty against defects. Check your specific product documentation for details.
Do you offer discreet packaging?
Absolutely. We value your privacy. All orders are shipped in plain, unmarked boxes or mailers with a neutral return address that does not mention the product contents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Sezzle for interest-free installments.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.