Returns & Exchanges
At Purple Rose Supply, we stand behind the quality of our products and offer a 30-day return policy for unused items in their original packaging. We want to ensure you are completely satisfied with your purchase and will work quickly to resolve any issues.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all accessories and documentation are included.
Ship It Back
Affix the provided shipping label or use a tracked carrier to send the package back to our fulfillment center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing